Shipping & Returns

Returns

If, for whatever reason, you are not satisfied with your product or order, submit a Return Request using the link below. Once your request is received, the Returns Team will review the information provided and contact you with the appropriate next steps.

Submit a Return Request

If Lippert ships the wrong item, a damaged item, or a non-functioning item, contact us within ten (10) days of your receipt of the item via Submit a Return Request link provided above. We will send you an RMA and shipping instructions. We will take full responsibility over return shipping costs. The product must be returned within thirty (30) days of authorization. After the item is received and reviewed, we will issue a refund to the original form of payment.

If you receive the item and decide that you do not want the item, you must contact us within thirty (30) days of your receipt of the item via Submit a Return Request link provided above. We will provide you with shipping instructions and documentation. The item must be returned to us within (30) days. Certain products, such as custom ordered configurations, may not be eligible for returns (see product page for details). Returned items must be in like-new, resaleable condition. Installed parts are not eligible for returns. After the product is received, inspected, and approved, a refund will be issued to the original form of payment, less applicable return shipping costs, and a flat 20% restocking fee.

Note that Lippert reserves the right to change these policies at any time.

Cancellations

Orders are processed quickly. If you need to request a cancellation, contact Lippert within one hour of receiving the order confirmation email. A cancellation request is not guaranteed once processing has begun.

Shipping

Lippert will ship anywhere in the US and Canada via FedEx or LTL carrier.

Shipping costs depend on the shipping method, where the item is going, and weight of the item shipped. Note that additional taxes and brokerage fees may be applied to Canadian and other international orders. The quoted carrier rate does not include these charges. Lippert has no control over these fees.

Estimated shipping and delivery times can be found on product pages. Tracking numbers will be provided via email at time of shipment.

Expedited shipping methods may be available for items that qualify with participating carriers, but expedited orders cannot be placed online at this time. Please call 432-LIPPERT to place an expedited order.

Questions or Help

For an existing return, reply to your return case communication and include your case number. For further help or questions, contact us.

Frequently Asked Questions

Can I return a product without authorization?

Requests must be submitted via the Submit a Return Request link and are subject to the policy above.

Are photos required?

Photos and supporting documents are helpful, particularly for damage-related requests. If more information is needed, the Returns Team will contact you.

Who pays return shipping?

Responsibility for return shipping depends on the reason for the return and the applicable policy. Follow the instructions provided with your return authorization.

When will I receive credit?

Credit timing depends on receipt and inspection of the product, completeness of the return, required approvals, and the applicable credit process.

What if I bought the product from another seller?

Contact the company from which you purchased the product to begin the return process unless otherwise directed by Lippert.